Shipping policy

Shipping & delivery

Available destinations and shipping cost

Available shipping options and charges depend on your delivery address and are shown at checkout. Please use an address that can receive the selected delivery service.

Processing and delivery

Orders are normally processed within 2–3 business days after payment. Estimated delivery is 14–30 days after dispatch. These are estimates, not guaranteed delivery dates; customs clearance, holidays and carrier disruption can cause delays.

If a product is offered for preorder, its stated dispatch estimate applies instead. Any material change to your order's delivery schedule will be communicated to you.

Tracking and address changes

Tracking details are sent when available after dispatch. Check your delivery address before ordering, and contact our Support form promptly if it needs correcting. Changes may not be possible after dispatch.

Taxes and import charges

Taxes and charges collected by us appear at checkout. Unless checkout expressly states that import duties are included, any additional import duties, local taxes or customs fees charged on arrival are the recipient's responsibility.

Delayed, missing or damaged deliveries

Contact us with your order number and tracking details. For visible damage, keep the packaging and take photos if possible. We will help investigate with the carrier and arrange a suitable remedy if the shipment is lost or damaged. This does not limit your statutory rights.

For return shipping, see our Return and refund policy.

Tickey Support: support@enilinxtickey.com