A little help, whenever you need it.

Use the TICKEY app to choose a template, edit a photo or draw pixel art, then transfer your design over Bluetooth or Wi-Fi. Allow the refresh to finish before sending another image.

Check that TICKEY has charge, keep it near your phone, and make sure the connection and permissions requested by the app are enabled. Follow the app's connection prompts again.

If the issue continues, contact us with your phone model, operating system, app version and any error message.

No. E-paper holds a static image without continuous power. The device uses energy to refresh the display and communicate wirelessly, so it needs charge to receive a new image.

iOS and Android support is planned. The app is currently in preview; final operating-system requirements and download availability will be confirmed with its release.

Basic image updates and the basic clock can work offline, without an online account. Core features do not require a subscription. Any future optional paid services will be explained separately.

NFC opens a preset web link, such as a profile, portfolio or event page. It cannot replace payment cards, bank cards, transport cards or access-control cards.

TICKEY is designed for static e-paper visuals, rather than regular video. The product information describes simple monochrome pixel animation; it does not provide normal video playback.

The removable faceplate lets you change the look without replacing the device. Follow the instructions supplied with your faceplate and avoid forcing the panel.

TICKEY is not waterproof. Keep it away from water and do not charge it while wet.

Use the form below and include your order number and the email used for the order. For purchases made through another platform, also tell us where you purchased.

See our Return and refund policy for return conditions and help with faulty goods. Delivery estimates and charges are explained in our Shipping policy.