Refund policy

Returns made simple

You can request a return within 30 days of delivery. Contact us through our Support form with your order number before sending anything back.

Return condition

For a change-of-mind return, keep the device, selected faceplate and included accessories complete, undamaged and in their original packaging. Reasonable inspection does not by itself prevent a return. Please remove your personal images and information before returning the device.

Who pays return shipping?

If you change your mind, you pay the return shipping cost. If we send the wrong item or it arrives faulty or damaged, we cover reasonable return shipping or arrange another suitable remedy.

Faulty, damaged or missing items

Tell us as soon as you notice a problem, with your order number, a short description and photos if available. We will review the issue and arrange an appropriate replacement, repair or refund. The 30-day change-of-mind window does not limit your rights concerning faulty goods.

Refunds

After receiving and checking your return, we will confirm the outcome by email. Approved product refunds go back to the original payment method. Your bank or payment provider may need additional processing time. Original delivery charges are refundable where required by law or where the return is due to our error.

Cancellations

Contact us promptly if you need to cancel or change an order. We will try to help before dispatch. Once an order has shipped, the return process applies.

Your mandatory consumer rights, including any applicable cancellation rights, remain unaffected.

Tickey Support: support@enilinxtickey.com